Contact information

CONTACT INFORMATION

Last updated: August 31, 2026

1. CUSTOMER SUPPORT

At Vennire, we are committed to offering dependable and responsive customer service.

If you need assistance with an order, delivery, return, refund, or have a general question, our support team can be contacted using the information provided below.

2. CONTACT DETAILS

Email: info@vennire.com

Phone Number: +44 7537 106103

3. SUPPORT AVAILABILITY

Our customer support service is available:

  • 7 days a week, from 9am to 5pm

Response time: within 24 to 48 hours

We make every effort to review and respond to customer inquiries as promptly as possible.

4. ORDER SUPPORT

To help us assist you more efficiently, please provide:

  • Your order number

  • The email address associated with your purchase

  • A brief and clear explanation of your request

Providing these details will help our team locate your order and respond more quickly.

5. SHIPPING AND DELIVERY ISSUES

If you encounter a delivery-related problem, including:

  • Delayed shipments

  • Missing parcels

  • Tracking difficulties

Please contact our support team and we will review the situation and assist you as quickly as possible.

We remain responsible for helping ensure that your order reaches you successfully.

6. RETURNS AND REFUNDS

For return or refund requests:

  • Contact us by email at info@vennire.com

  • Our team will provide the necessary instructions for completing your return

Return and refund requests are handled in accordance with our Return & Refund Policy and applicable EU and UK consumer protection requirements.

7. TECHNICAL SUPPORT

If you experience technical difficulties involving:

  • Accessing our website

  • Completing the checkout process

  • Payment-related errors

Please contact us with details of the issue and we will make every reasonable effort to assist you promptly.

8. BUSINESS INFORMATION

Registered Address: C. Islas Canarias, 30, Deusto, 48015 Bilbao, Biscay

9. COMPLAINTS

If you are dissatisfied with any aspect of our service, we encourage you to contact us directly so that we can review and address your concerns.

Vennire is committed to handling customer complaints in a fair, clear, and transparent manner.

10. RESPONSE COMMITMENT

Our customer support team aims to:

  • Respond to inquiries within 24 to 48 hours

  • Provide clear and useful assistance

  • Resolve customer concerns as efficiently as possible

Providing a reliable customer experience remains a priority for Vennire.