Privacy policy

PRIVACY POLICY

Last updated: August 31, 2026

1. INTRODUCTION

This Privacy Policy describes how Vennire ("we", "us", or "our") collects, processes, uses, and safeguards personal information when you browse our website, interact with our services, or place an order.

We are committed to respecting the privacy of our customers and handling personal information in accordance with applicable data protection requirements, including:

  • General Data Protection Regulation (GDPR)

  • UK GDPR and Data Protection Act 2018

2. DATA CONTROLLER

For the purposes of applicable data protection legislation, the relevant contact details are:

Registered Address: C. Islas Canarias, 30, Deusto, 48015 Bilbao, Biscay

Email: info@vennire.com

Phone: +44 7537 106103

3. PERSONAL DATA WE COLLECT

3.1 Information you provide directly

When you place an order, contact us, or otherwise interact with our services, we may collect information including:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

3.2 Payment Information

Payments made through our website are securely processed by Stripe.

Vennire does not directly store complete payment card information, such as full card numbers.

Stripe may process information including:

  • Payment method information

  • Transaction details

  • Information used for fraud detection and prevention

3.3 Automatically collected information

When you access or browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Website activity, including pages viewed and interactions with our website

3.4 Cookies and tracking technologies

Our website uses cookies and similar technologies for purposes such as:

  • Maintaining essential website functionality

  • Measuring and analyzing website performance

  • Improving the browsing and shopping experience

  • Supporting advertising and marketing activities where consent is required

4. HOW WE USE YOUR DATA

Personal information may be processed for purposes including:

  • Processing, managing, and delivering customer orders

  • Responding to customer service inquiries

  • Processing payments and detecting potentially fraudulent activity

  • Meeting applicable legal and regulatory obligations

  • Maintaining and improving our website and services

  • Sending promotional or marketing communications where the appropriate consent has been provided

5. LEGAL BASIS FOR PROCESSING (GDPR)

Where GDPR or UK GDPR applies, we process personal information on one or more of the following legal bases:

  • Contract: where processing is necessary to process and fulfill your order

  • Legal obligation: where information must be retained or processed for accounting, tax, or other legal requirements

  • Legitimate interests: including fraud prevention, security, and improvement of our services

  • Consent: including certain marketing activities and the use of non-essential cookies

6. SHARING YOUR DATA

We only disclose personal information to third parties where reasonably necessary to operate our business, provide our services, or meet legal requirements.

Service providers may include:

  • Stripe for payment processing and fraud prevention

  • Shopify as our ecommerce platform provider

  • Shipping, fulfillment, and logistics providers involved in delivering customer orders

These providers may process personal information as necessary to perform their respective services and are expected to handle such information in accordance with applicable data protection requirements.

7. INTERNATIONAL DATA TRANSFERS

As we operate internationally, personal information may be processed or transferred outside the European Union or United Kingdom, including to the United States.

Where required, appropriate safeguards may be used for international transfers, including:

  • Standard Contractual Clauses (SCCs)

  • Data Privacy Framework mechanisms where applicable

8. DATA RETENTION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal obligations.

Depending on the type of information, this may include:

  • Order and transaction information for approximately 6–10 years where required for accounting, tax, or legal purposes

  • Customer support information for as long as reasonably necessary to manage inquiries and disputes

  • Marketing information until consent is withdrawn or the information is no longer required

9. YOUR RIGHTS (EU & UK USERS)

Depending on applicable data protection legislation, EU and UK users may have rights including:

  • Accessing personal information held about them

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion of personal information, where applicable

  • Requesting restriction of certain processing activities

  • Objecting to certain types of processing

  • Requesting data portability

  • Withdrawing consent at any time where processing is based on consent

To submit a privacy request, contact us at:

info@vennire.com

10. DATA SECURITY

We use appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Measures may include:

  • SSL encryption

  • Secure payment processing systems

  • Restricted access to personal information

While we take reasonable precautions to protect customer information, no internet-based system can guarantee absolute security.

11. COOKIES POLICY

Our website uses cookies and related technologies in accordance with applicable EU and UK requirements.

Where applicable, visitors can:

  • Accept or reject non-essential cookies

  • Adjust available cookie preferences through our cookie consent tools

Essential cookies necessary for the operation of the website may function without separate consent where permitted by law.

12. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Vennire does not control these external websites and is not responsible for their individual privacy policies, data-handling practices, or content.

We recommend reviewing the relevant privacy information before providing personal data to third-party websites.

13. CHILDREN'S DATA

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors through our services.

14. CHANGES TO THIS POLICY

We may revise this Privacy Policy periodically to reflect changes to our services, business practices, or applicable requirements.

When this policy is updated, the revised version will be published on this page together with a new "Last updated" date.

15. CONTACT

For privacy-related questions, requests, or concerns, please contact:

Email: info@vennire.com

Phone: +44 7537 106103

Registered Address: C. Islas Canarias, 30, Deusto, 48015 Bilbao, Biscay

16. COMPLAINTS

If you are located in the European Union or United Kingdom, you may have the right to submit a complaint to the competent data protection authority in your jurisdiction.

Before doing so, we encourage you to contact Vennire directly so that we have an opportunity to review your concern and attempt to resolve it promptly.