Terms of service

TERMS OF SERVICE / TERMS AND CONDITIONS

Last updated: August 31, 2026

1. COMPANY INFORMATION

This website is operated by Vennire.

Registered Address: C. Islas Canarias, 30, Deusto, 48015 Bilbao, Biscay

Email: info@vennire.com

Phone Number: +44 7537 106103

References throughout these Terms to “we”, “us”, or “our” refer to Vennire and the operator of this online store.

2. SCOPE AND APPLICABILITY

These Terms and Conditions apply to customers purchasing products through our website from the European Union (EU) and the United Kingdom (UK).

We operate as a US-based business serving international customers and aim to comply with applicable consumer protection requirements in the EU and UK markets.

3. ACCEPTANCE OF TERMS

By visiting our website, using our services, or submitting an order, you acknowledge that:

  • You have reviewed and accepted these Terms

  • You have the legal capacity to enter into a binding agreement

If you do not agree with these Terms, you should not place an order through our website.

4. PRODUCTS

Vennire takes reasonable steps to provide customers with:

  • Accurate and informative product descriptions

  • Clearly displayed prices

  • Fair and transparent product representations

Nevertheless:

  • Minor differences in appearance or presentation may occasionally occur

  • Product availability may change without prior notice

  • We may modify or discontinue products when necessary

5. PRICING, VAT AND DUTIES

Product prices are displayed in GBP or USD, depending on the applicable store settings and customer location.

Where required, VAT is handled in accordance with applicable EU and UK regulations.

Any relevant customs charges, import duties, or similar costs will either be communicated during checkout or covered by us where expressly stated.

We do not intentionally add undisclosed charges after an order has been completed.

6. PAYMENTS

Payments made through our website are processed securely via Stripe.

Vennire does not directly store customers' complete payment card information.

When submitting payment, you confirm that:

  • You are authorized to use the selected payment method

  • The billing information you provide is complete and accurate

7. ORDER CONFIRMATION

After successfully submitting an order:

  • An order confirmation will be sent to the email address provided

  • Receipt of this confirmation does not necessarily constitute final acceptance of the order

We may cancel or decline an order where reasonably necessary, including situations involving:

  • Suspected fraudulent activity

  • Payment authorization problems

  • Stock or inventory errors

If an order is cancelled after payment has been collected, the appropriate refund will be processed.

8. ORDER PROCESSING TIMES

Orders are normally processed within:

1 to 3 business days

The preparation process may include:

  • Verification of order information

  • Product quality checks

  • Packaging and preparation for dispatch

Orders are generally not processed during weekends or public holidays.

9. SHIPPING AND DELIVERY (EUROPE AND UK)

Vennire currently delivers throughout the European Union and the United Kingdom.

Estimated shipping periods are:

  • European Union: 5 to 10 business days

  • United Kingdom: 5 to 9 business days

The estimated overall timeframe, including processing and shipping, is:

6 to 13 business days

Delivery periods are estimates and may occasionally be affected by carriers, customs procedures, high-demand periods, or circumstances outside our reasonable control.

10. DELIVERY RESPONSIBILITY

We remain responsible for assisting with your order until it has been successfully delivered.

If an order is:

  • Lost during transportation

  • Damaged in transit

  • Not delivered within a reasonable timeframe

Depending on the circumstances, Vennire will:

  • Arrange a replacement at no additional cost, or

  • Provide a full refund

11. RIGHT OF WITHDRAWAL (EU AND UK LAW)

Customers located in the EU and UK may withdraw from an eligible purchase within:

30 days from the date of delivery

To qualify for a standard return:

  • The product must remain unused and in its original condition

  • The customer must contact us at info@vennire.com

Further information regarding returns can be found in our Return & Refund Policy.

12. REFUNDS

Where a refund is approved, it will:

  • Be processed within 30 days after the applicable returned goods have been received

  • Be issued through the original payment method

Vennire will cover applicable return shipping costs when the product received is:

  • Defective

  • Incorrect

  • Damaged

Other returns may be subject to the conditions described in our Return & Refund Policy.

13. LEGAL GUARANTEES (EU AND UK COMPLIANCE)

We respect applicable mandatory consumer protection rights.

Where required by applicable law:

  • Products must correspond with their description

  • Goods must meet applicable quality requirements

  • Eligible customers may have rights to remedies including repair, replacement, or refund

Nothing in these Terms is intended to exclude mandatory statutory consumer rights.

14. FRAUD PREVENTION

To protect our customers and business, transactions may be reviewed for potential fraudulent or unauthorized activity.

Where reasonably necessary, we may:

  • Request additional verification

  • Delay an order while verification is completed

  • Cancel transactions considered suspicious or unauthorized

15. LIMITATION OF LIABILITY

Nothing contained in these Terms excludes or restricts rights that cannot legally be excluded under applicable EU or UK consumer legislation.

To the extent permitted by applicable law:

  • Vennire is not responsible for indirect or consequential losses arising from improper use of the website or products

  • We remain responsible for fulfilling our obligations relating to accepted customer orders

16. INTELLECTUAL PROPERTY

Unless otherwise indicated, website content, branding, text, graphics, and other materials associated with Vennire are protected by applicable intellectual property rights.

Unauthorized reproduction, distribution, modification, or commercial use of protected content is prohibited.

17. THIRD-PARTY SERVICES

Certain parts of our ecommerce operations rely on third-party service providers, including:

  • Stripe for payment processing

  • Shopify for ecommerce platform services

These providers operate under their own applicable terms, policies, and privacy practices.

Vennire is not responsible for independent policies or practices adopted by third-party providers.

18. MODIFICATIONS

We may revise these Terms when necessary to reflect changes to our services, business practices, or applicable requirements.

Updated Terms become effective once published on this website.

19. GOVERNING LAW

These Terms are subject to:

  • Applicable consumer protection requirements of the European Union and United Kingdom where relevant

  • United States law where applicable

Mandatory consumer rights applicable in a customer's jurisdiction remain unaffected.

20. DISPUTE RESOLUTION

Vennire aims to address customer concerns in a fair and efficient manner.

Customers experiencing an issue with an order or service are encouraged to contact our support team first so that we can review the matter and attempt to reach an appropriate resolution.

Nothing in this section restricts any mandatory dispute resolution or consumer rights available under applicable law.

21. CONTACT

For questions regarding these Terms or your order, please contact us:

Email: info@vennire.com

Phone: +44 7537 106103

Registered Address: C. Islas Canarias, 30, Deusto, 48015 Bilbao, Biscay

Response time: within 24 to 48 hours.