Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

1. SHIPPING DESTINATIONS

Vennire currently delivers orders to:

  • All countries within the European Union (EU)

  • The United Kingdom (UK)

If your destination does not appear as an available option during checkout, this means we are currently unable to ship to that location.

2. ORDER PROCESSING TIME

Orders are generally prepared and processed within:

1 to 3 business days

Our processing procedure may include:

  • Order and payment verification

  • Product quality checks

  • Packaging and preparation for dispatch

Orders are processed from Monday to Friday, excluding public holidays.

Orders submitted after 5:00 PM local warehouse time will normally begin processing on the following business day.

3. SHIPPING TIMES

Once your order has been dispatched, estimated delivery times are:

  • European Union (EU): 5 to 10 business days

  • United Kingdom (UK): 5 to 9 business days

4. TOTAL DELIVERY TIMEFRAME

The estimated overall delivery timeframe is:

6 to 13 business days

This estimate includes both order processing and shipping time.

Please note that delivery periods are estimates and cannot be guaranteed in every circumstance.

5. SHIPPING COSTS

Applicable shipping charges will either:

  • Be calculated and clearly displayed during checkout, or

  • Be provided free of charge when a free shipping offer applies

No additional undisclosed shipping fees will be added after checkout.

6. CUSTOMS, DUTIES AND TAXES

We aim to make international delivery as straightforward as possible.

  • Applicable VAT is handled in accordance with relevant EU and UK requirements

  • Where possible, applicable duties and taxes are incorporated into the final purchase price

Customers should not receive unexpected delivery charges unless such costs have been clearly communicated during checkout.

7. TRACKING INFORMATION

After your order has been dispatched:

  • A tracking number will be sent to the email address associated with your order

  • Tracking information may require approximately 1 to 3 days to become available or update

8. DELIVERY RESPONSIBILITY

Vennire remains responsible for assisting with your order until successful delivery.

If an order is:

  • Lost while in transit

  • Damaged during transportation

  • Not delivered within a reasonable period

Depending on the circumstances, we will:

  • Arrange a replacement without additional cost, or

  • Provide a full refund

9. DELIVERY DELAYS

Although we make every effort to meet the estimated delivery periods, occasional delays can occur due to circumstances such as:

  • Customs procedures

  • Shipping carrier delays

  • Periods of unusually high demand

  • Events or circumstances outside our reasonable control

If a delivery problem occurs, our customer support team will assist in reviewing and resolving the issue.

10. INCORRECT ADDRESS

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If you notice an error in your delivery address:

  • Contact us as soon as possible at info@vennire.com

  • We will make reasonable efforts to update the information before the order is dispatched

Vennire cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.

11. FAILED DELIVERY OR UNCLAIMED PARCELS

If a delivery attempt is unsuccessful:

  • The shipping carrier may make another delivery attempt or temporarily hold the parcel for collection

If the parcel is ultimately returned to us:

  • We may arrange a new shipment, which could be subject to an additional shipping charge, or

  • Provide a refund after deducting applicable shipping costs

12. CONTACT

For questions or assistance regarding shipping and delivery:

Email: info@vennire.com

Phone: +44 7537 106103

Registered Address: C. Islas Canarias, 30, Deusto, 48015 Bilbao, Biscay

Our usual response time is within 24 to 48 hours.